Your right to cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason.
If you wish to cancel your order, you must notify Poppy’s Light Foundation within 14 days of delivery. You then have a further 14 days to return the item to us.
Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Return postage costs are the responsibility of the customer.
Refunds
Once we receive and inspect the returned item, we will confirm receipt by email. If the return meets the above conditions, your refund will be processed to your original method of payment within 14 days of receiving the goods back.
We reserve the right to make a deduction from the refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.
Original delivery charges (where applicable) will be refunded in line with UK consumer law. Return postage costs are non-refundable unless the item is faulty.
Faulty or damaged goods
Under the Consumer Rights Act 2015, items that are faulty, damaged, or not as described are entitled to a full refund, repair, or replacement.
If your item arrives faulty or damaged, please contact us as soon as possible at
info@poppyslightfoundation.org.uk so we can resolve the issue promptly.
Items not eligible for return
We may be unable to accept returns where:
- Items show signs of use beyond reasonable inspection
- Items are not returned in their original condition
- Items are returned outside the statutory cancellation period
Returns address
All returns should be sent to:
Poppy’s Light Foundation
18 Tower Road
Washington
NE37 2SH
We recommend using a tracked delivery service. Poppy’s Light Foundation cannot be held responsible for items lost or damaged during return transit.